COMMONLY ASKED QUESTIONS:
Can I buy weed online?
Yes, you can buy weed online legally and safely. Your Elements is the best cannabis retailer online in Canada. You may purchase marijuana online from Your Elements and have it delivered to your home within two days. Find out what’s on offer at the store by viewing our whole catalog here. Need assistance placing your initial order? Please get in touch with us to speak with a professional.
What types of cannabis products can I buy?
There are several types of cannabis products available in the market, each offering unique features and experiences. Here are the 7 main categories:
- Flower: The smokable part of the cannabis plant, consumed through smoking methods like joints, blunts, pipes, or bongs.
- Vaping Cartridges: Pre-filled cartridges containing concentrated cannabis oil, designed for use with compatible vape pens or batteries.
- Vape Pens: Portable devices used to vaporize cannabis concentrates or cartridges, providing discreet and convenient consumption.
- Vaping Accessories: Accessories and components for vape pens, such as batteries, coils, cartridges, and chargers.
- Weed Strains: Different varieties of cannabis plants with distinct characteristics, including indica, sativa, and hybrid strains, each offering unique effects and flavors.
- Concentrates: Highly potent cannabis extracts, including wax, shatter, oils, and cartridges for vaping. They offer intense effects and are consumed through vaporization or dabbing.
- Edibles: Cannabis-infused food and beverages, such as gummies, chocolates, cookies, brownies, drinks, and more.
Consider your preferences, desired effects, and consumption method when choosing among these cannabis products. Always follow local laws and regulations and make informed decisions regarding dosage and responsible use.
How do I use and take care of Your Elements Vape?
Follow these tips to use and maintenance of Your Elements vape for long time use:
- It will take 40 minutes to fully charge your Elements battery from completely flat, and one battery cycle will last approximately 200 draws.
- To turn your battery on/off click the button 5 times. To adjust heat settings, click three times to toggle through the different voltages.
- Please allow your battery to cool down fully between uses. Over use on the highest temperature setting will result in your cartridge burning out more quickly.
- On average one 500mg cartridge will last 150 draws. This depends on the heat setting used and smokers length of draw.
- Your cartridges’ airflow cannot be adjusted, and is optimally set for our oils thick viscosity.
- Do not store your battery in direct sun light or high temperatures.
- Screw your cartridge on and off of your pen from the base, to avoid stress on the battery joint.
- Store your battery safely when in transit. Please do not squash your battery in a pocket, sit on it, or crush it in your bag. The joints are sturdy but do need care.
- Elements cartridges and batteries are manufactured using a standard 510 thread.
Why isn’t my vape pulling?
The most common problem with all vaporizers is the cartridge being screwed on to the battery too tightly, causing the connection plate at the base of the cartridge to be pushed in. You can often fix this problem easily by using any small tool to pull the connection plate out, just a little so it will connect with your battery.
Why is my battery button flashing pink when I try to draw on my vape?
This is usually caused by a faulty cartridge opposed to battery, please try an alternative cartridge and see the question above on how to troubleshoot the most common problem with vape cartridges.
Can I refill my cartridge?
Elements cartridges are manufactured for single use. Many consumers do choose to refill their cartridges, however we can not guarantee how many smoking cycles you might get out of a cartridge.
What can I use Elements distillate for, if not to refill my cartridge?
Elements distillates are potent THC extract that can be both smoked and ingested (in fact all Elements products are safe for oral consumption) Our distillate can be used as a bowl or joint topper on top of dry flower, dabbed or added it into food and drink.
Something is broken. Can I exchange it?
Elements offers a 30 day guarantee on all of our hardware. If you purchased your product directly from us and experience any production faults we will replace your product within 30 days of purchase (subject to our discretion). In case of accidental breakage or loss, you can purchase replacement parts via our online store.
How do I understand the THC and CBD content displayed on my cannabis product label?
The THC and CBD content displayed on cannabis product labels can be understood by considering two sets of numbers. The first numbers represent the active cannabinoid levels in the cannabis as purchased, while the second numbers indicate the levels when the cannabis is ready for consumption.
It’s important to note that for processed products like oils and capsules, the second and first numbers will be the same. By considering both sets of numbers, consumers can make informed decisions about the THC and CBD content of their cannabis products.
Do cannabis products have an expiry date? How do I know if my product is fresh?
Every cannabis product has a date of expiry. In order to benefit from the medicinal properties of the cannabinoids, marijuana must be consumed while it is at its freshest. If correctly maintained in an airtight container in a cold, dry, and dark location, the majority of marijuana varieties may remain potent for at least a year.
Why does cannabis products on Your Elements cost more than what’s available on the illegal market?
You get tested, traceable, high-quality cannabis products when you purchase from Your Elements, even if some of our pricing may be somewhat more than those found on the black market.
What’s the legal age to purchase and consume cannabis?
Although the legal age to acquire cannabis varies by province or territory in Canada, recreational cannabis usage is allowed everywhere in the nation. To buy cannabis, a person must be at least 18 years old in Alberta and Quebec.
The minimum age to purchase and use cannabis in all other parts of Canada is 19, though. When thinking about using cannabis, it’s crucial to be informed of and follow the local age restrictions.
Can I consume cannabis in public?
There is no one-size-fits-all strategy for consuming cannabis products in public because Canadian law has different regulations based on the province or territory.
Cannabis may be used in a variety of contexts under Canadian law, which allows for both medicinal and recreational usage. It’s crucial to understand the precise sites where consumption is allowed, though.
Cannabis may be used in private homes, except those that double as workplaces, such as nursing homes and retirement communities. A lot of outdoor public spaces, including sidewalks and parks, have designated locations for cannabis smoking and vaping. Cannabis usage is also permitted in dedicated smoking guest rooms at hotels, motels, and inns.
Also included are residential vehicles and boats that fulfill certain requirements, such as having permanent sleeping and cooking facilities while parked or moored.
Cannabis usage is permitted at scientific research and testing institutions. Consumption is permitted in a few restricted places, including long-term care institutions, some retirement communities, residential hospices, provincially-funded supportive housing, recognized mental hospitals, and veterans’ facilities.
It is important to be aware that further limitations on cannabis smoking and vaping may exist because of local ordinances, lease agreements, and employer and property owner rules.
How much cannabis can I legally possess at one time?
Under Canadian law, individuals are allowed to possess a 30-day supply of dried cannabis or its equivalent. The maximum amount one can possess is determined by the recommendation of their healthcare practitioner, but it cannot exceed 150 grams as per the regulations.
For those interested in cultivating cannabis at home, the maximum number of plants allowed is five, and seeds must be obtained from legal retailers.
It is important to note that it is illegal to possess more than three ounces of cannabis or 24 grams of concentrated cannabis. Selling any amount of cannabis without a license is also prohibited. Additionally, driving while under the influence or impaired by cannabis is strictly prohibited by law.
Does Elements have a store front? Can I pick up my order and pay by cash or credit card?
We do not have a storefront, and all direct sales are made via our website. Currently the only form of payment that we accept is E-transfer.
What shipping do you use? Is your packaging discreet?
All of our orders are sent using CanadaPost Xpress the following business day to our payment being received. You will get automated tracking information from Canada post once your shipment is on the way to you, and generally you can expect to receive your products within 2-4 days. All of our shipments are packaged discreetly, and will appear as regular mail.
How long will it take for my standard shipping order to arrive?
Orders placed before 2:30 p.m. are likely to arrive the next business day. If you order after 2:30pm on Friday, it should arrive Tuesday (or the following working day if it is a holiday weekend).
(Note: This applies to around 90% of clients, however 10% should receive their order within two days.)
How do I make a Pickup order?
You can use Your Elements to buy cannabis products online if you reside in a state where medicinal or adult-use cannabis is legal.
Items that are available for pickup will be posted on our website by default. You may submit your pickup request once you’ve finished adding products to your shopping basket.
After completing your request, you will be notified via email when your purchase is ready for pickup. Please contact us immediately if there are any problems with your pickup order.
How do I order Cannabis products online from Your Elements?
To order via the website, follow these steps:
- Go to www.yourelements.co.
- Locate the item you wish to purchase. To find the things on the menu, scroll or search.
- You can add things to your basket directly from the product:
- Alternatively, if the product is available in various sizes or flavors, you can click and explore those alternatives.
- Continue to add things until your order is finished.
- To check out, go to the top of the page and click on the shopping bag icon:
- Check that your order is correct, then click the ‘continue to checkout’ button.
- Check that all of the information on this page is correct.
- If you are ordering a Medical-Only order, please double-check that your Medical ID number is correct.
Please contact us immediately if there are any problems with your order.
Is it necessary for me to be at home to accept my purchase?
No, you are not need to be present to take delivery of your item. Someone over the age of 19 residing at the same delivery address can accept the delivery on your behalf. Anyone collecting a delivery must provide evidence of age in the form of a valid government-issued picture ID.
If the delivery firm is unable to deliver your order to a person aged 19 or older, the product will be stored for pickup at a specified pick-up site. Customers who do not get their purchases within the specified 5-day waiting time will be cancelled.
Can I cancel a standard delivery order?
No, you cannot change or cancel your purchase once it has been submitted.
Your Elements, on the other hand, retains the right, in its sole discretion, to cancel any order, in whole or in part, for any reason, at any time prior to shipment, without notice.
Will my personal information be shared with anybody else?
Unless the law expressly authorizes us to disclose your personal information for a different purpose, or unless you have consented to us disclosing your personal information for another purpose, we only disclose your personal information for the same or similar purposes for which we collected it, or for a consistent purpose.
We may be forced by law to share your personal information in the following circumstances:
- if it is compelled to comply with a subpoena, warrant, or court order, or if it is obliged to comply with a production order
- for other uses necessary or authorized by law, such as to the Federal Minister of Health, as required by the Cannabis Act, or to the Provincial Minister of Health, as permitted by the Cannabis Management Corporation Act, for research, public health surveillance, and policy formulation.
We will never sell or rent your personal information, and we will never share it with any cannabis licensed producers.
What precautions have been made to safeguard my privacy?
Your Elements is required by law to safeguard your personal information by implementing adequate security safeguards against risks such as unauthorized access, use, disclosure, or destruction. We preserve the confidentiality, security, and integrity of your personal information by employing a combination of administrative, physical, and technological precautions relevant to the nature of the information collected and managed by and on behalf of Your Elements.
Any personal information you supply to Your Elements will be securely kept and transmitted, and only those employees or agents who need to know the information to do their tasks will have access to it. You should be aware, however, that the Internet is not a private or secure medium.
As a result, Your Elements makes no representation or warranty about the total security of any personal information you send to us online. Your Elements accepts no responsibility for any loss or damages resulting from unauthorized access to, alteration of, or use of your personal information.
Please read the Your Elements Privacy Statement for additional information on how Your Elements collects, uses, discloses, and protects your personal information.
How is my product packaged?
Our goods are acquired only from approved producers that adhere to Health Canada’s stringent quality control guidelines.
Your Elements does not handle any of the items because they are packed by the manufacturers and come sealed.
Customers with inquiries or complaints are encouraged to phone the toll-free number listed on the product package.
Will my neighbors be able to identify what’s inside a package if I have an order shipped?
We value your privacy as much as you do. Your Elements ships all online orders in simple cardboard boxes or opaque mailing envelopes.
Where can I send feedback or suggestions for Your Elements?
Your Elements’ goal is to improve the experience of Canadians who rely on us to find excellent cannabis goods (vapes, concentrates, strains, etc.) in a more streamlined and user-friendly manner.
As we continue to work to make cannabis more accessible, we appreciate your useful input, ideas, questions, and suggestions on how we might improve our services.
We are committed to making the cannabis discovery journey simple, intuitive, and pleasurable for all cannabis fans and information seekers in Canada.
Note: Once confirmation of delivery is made Elements Extracts accepts no responsibility for your goods. The shipping time provided is a guide, however, we cannot guarantee the arrival date of any shipment.